Our Guarantee, Cancellation & Return Policy
Our goal is to offer only the finest personalized images possible, ones that will create lasting memories. SFC Graphics, which stands behind the quality of every PhotoBoard™ we produce. Understandably, personalized images cannot be accepted for return, except when there is a quality concern. Because of the many issues that may create a less than perfect image, including the size of the file, lighting, cleanliness of the lens, etc., there may be imperfections in the image you transmit to us for printing. Please remember that as we enlarge your image any imperfections in the image will become more noticeable.
Please be assured that each item we produce must meet our strict standards for workmanship and design. And before any item ships from our facility, it must pass a final inspection for quality and accuracy. In every case, SFC stands behind the quality of every product we sell. If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt exchange or refund.
All returns or exchanges for defects in materials or workmanship must be made within 60 days of receipt.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested.
All returns or exchanges for defects in materials or workmanship must be made within 60 days of receipt.
Cancellations
Because we enter orders into the production cycle immediately upon receipt, we cannot accept cancellations once you have entered the order and transmitted it to us with payment.
Shipping & Delivery Information
Regular Shipping
We will personalize and ship most images to arrive in 7-10 days. These items cannot be expedited.
We ship via USPS or UPS to any continental U.S. destination or APO/FPO address. Orders to Alaska, Hawaii and U.S. Territories ship airfreight at an additional cost of $6.95.
Tax
When shipping to Ohio, a state sales tax of 6.75% will be added to your order.